FAQs
General
Q: What types of events do you organise?
We organise a wide range of experiential events including outdoor treks and hikes, multi-day travel experiences, social mixers, art workshops, nature exploration walks, themed cultural events, and more. Check our Events page for the latest listings.
Q: Who can participate in your events?
Our events are open to individuals, couples, families, and groups. Each event listing specifies the minimum age requirement, fitness level, and any prerequisites. Some events are designed for adults only, while others welcome families with children.
Q: Do I need prior experience for treks or outdoor activities?
Not necessarily. We offer events across difficulty levels—from beginner-friendly nature walks to challenging high-altitude treks. Each event page clearly states the difficulty grade and recommended fitness level so you can choose one that suits you.
Booking & Payments
Q: How do I book an event?
You can book directly through our website by selecting an event and completing the registration form. Payment can be made online via credit/debit card, UPI, net banking, or any other mode indicated on the booking page. Your booking is confirmed once payment is received.
Q: Can I book for a group?
Yes. During registration, you can add multiple participants. For large group or corporate bookings, please contact us directly at [Email Address] for customised packages and group discounts.
Q: What is your cancellation and refund policy?
Our cancellation policy varies by event and is specified on each event page. Generally, cancellations made well in advance may be eligible for a partial refund or credit towards a future event. Last-minute cancellations or no-shows are typically non-refundable. Please review the specific terms before booking.
Before the Event
Q: What should I bring?
A detailed packing list or checklist is shared via email after your booking is confirmed. Generally, for treks you should carry comfortable clothing, sturdy footwear, water, sunscreen, and personal medication. For social or art events, just bring yourself and an open mind!
Q: Is travel to and from the event location included?
This varies by event. Some events include transportation from a designated pickup point, while others require you to arrive at the venue independently. The event page and confirmation email will clearly state what is included.
Q: Do you provide food and water during events?
For most treks and full-day experiences, meals and drinking water are included as specified on the event page. For shorter events or mixers, refreshments or snacks may be provided. Please inform us of any dietary restrictions or allergies during registration.
Safety & Health
Q: What safety measures do you have in place?
Safety is our top priority. Our measures include trained trek leaders and event coordinators, first-aid kits at every event, weather monitoring and contingency plans, emergency contacts and evacuation protocols for remote locations, and a participant-to-guide ratio appropriate for the activity.
Q: I have a medical condition. Can I still participate?
We encourage participation from everyone, but your safety comes first. Please disclose any medical conditions, allergies, or physical limitations during registration. Our team will advise whether the event is suitable for you. In some cases, a medical clearance certificate may be required.
Q: Is travel insurance required?
We strongly recommend that participants carry personal travel and accident insurance, especially for treks, adventure activities, and multi-day travel experiences. The Company does not provide individual insurance coverage.
During & After the Event
Q: Can the itinerary change during the event?
Yes. Our event leaders may modify routes, timings, or activities on the ground due to weather, terrain conditions, or safety concerns. Any changes are made in the best interest of participant safety and overall experience.
Q: Will photographs be taken during the event?
Yes, our team typically captures photos and videos during events for sharing with participants and for our social media and marketing. If you prefer not to be photographed, please inform the event leader before the event begins.
Q: How can I share feedback?
We value your feedback! After each event, you will receive a feedback form via email. You can also write to us at [Email Address] or leave a review on our website or social media pages. Your input helps us improve.
Contact & Support
Q: How can I get in touch with you?
You can reach us via email at [Email Address], by phone at [Phone Number], or through the Contact Us form on our website. Our team typically responds within 24–48 hours on business days.
Q: Do you organise private or corporate events?
Absolutely. We offer customised private treks, corporate team-building retreats, bespoke travel experiences, and themed events for groups. Please contact us with your requirements and we will be happy to design a tailor-made experience for you.